Frequently Asked Questions (FAQ)

Information on identity theft:
1-877-ID-THEFT (1-877-438-4338)
www.consumer.gov/idtheft

What causes an ATM to be out of service?
ATM machines can be out of service for multiple reasons including mechanical problems and communication problems. Any ATM that is out of service automatically sends a message to the service team.

Can I make a deposit at a CU Anytime machine?
If your Credit Union is a member of CU Anytime, you can make a deposit at many of our ATMs. To find out if a particular machine takes deposits, view the ATM Locations page.

How do I get a new ATM card?
Contact your credit union to get a new ATM card. Visit the Member Credit Unions page to get contact information.

What do I do if my transaction goes wrong?
Examples:

• I requested $40.00 but the machine only dispensed $20.00 and my receipt shows that I was charged $40.00.
• The machine did not dispense any money, but the receipt shows I was charged.
• The cashier at the gas station had problems inputting my transaction and I was charged twice.

Action: Make sure you keep all receipts and documents associated with your ATM or merchant transaction. Take all information to your credit union and fill out the appropriate paperwork so that research can begin on the disputed transaction.

What do I do if my card was captured at an ATM?
There are many reasons a card is captured at an ATM including excessive incorrect PIN entries, worn out cards, mechanical issues at the machine. When a card is captured at a CU Anytime ATM, it is destroyed for security purposes. If your card has been captured, please contact your Credit Union for a replacement.